Shipping and Return Policy

At Akaido Marketing Sdn Bhd, we strive to provide a seamless and reliable shipping experience for all our customers. Below are the details of our shipping policy.

1. Shipping Coverage

We currently ship to West Malaysia only. If your location is not listed, please contact us and we will do our best to accommodate your request.

2. Processing Time

Orders are processed within 2-3 working days after payment confirmation.
*Excludes public holidays*

3.Delivery time

West Malaysia is within 3 – 5 working days.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping will be provided for orders over RM300 in West Malaysia

5. Order Tracking

Once your order is shipped, a tracking number will be provided via email. You can track your order at website.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with supporting documentation (e.g., photos of damage).
We will work with the courier to resolve the issue as quickly as possible.

7. Changes to Your Order

If you need to change your shipping address or modify your order, please contact us
Changes cannot be made once the order has been shipped.

Should further assistance be required, please Email or WhatsApp to our customer support team.